Refund policy
Returns and Refunds
We want you to be happy with what you ordered. Because our products ship from Korea and most of them are personal care items, the rules below apply.
Opened or used personal care products
For hygiene and safety reasons, shampoo, body wash, hair treatment, lotion, cleansing foam, and kids wash cannot be returned once the seal is broken or the product has been used. This does not affect your rights if the product is faulty.
Unopened products and swim caps
- Unopened, sealed products and unused swim caps in their original packaging can be returned within 30 days of delivery.
- Email us first with your order number so we can confirm the return and give you the return address in Korea.
- Return shipping to Korea is paid by the customer. We recommend a tracked service.
- Once the item arrives and is checked, we refund the product price to your original payment method. Original shipping charges and any import duties you paid are not refundable.
Damaged, defective, or wrong items
If your order arrives damaged, leaking, defective, or is not what you ordered, email us within 7 days of delivery with your order number and photos. We will send a replacement at our cost or refund the order in full. You will not need to ship the item back to Korea.
Skin reactions
If you experience irritation, stop using the product and contact us. We will refund the product. Reporting the reaction also helps us meet our product safety obligations.
Cancellations
Orders can be cancelled for a full refund as long as they have not been handed to Korea Post. Email us as soon as possible with your order number.
Refund timing
Approved refunds are issued within 5 business days to the original payment method. Your bank or PayPal may take a further 3 to 10 business days to post the credit.
Contact
Geumsu Corp. (AfterSwim), Seoul, Republic of Korea. Email: admin@geumsu.com